Description004597QualificationsKaiser PermanenteSenior National Accounts Installation ConsultantSan Diego or Oakland, Ca The Senior National Accounts Installation Consultant will oversee complex fully insured and self funded national group installation processes across multiple regions and multiple functional areas.
Working independently, the Senior National Installation Consultant (SNIC) will monitor all installation activities for new and renewing national groups, and will actively manage tasks, processes and time lines always keeping the customer at the forefront.
The
SNIC
will partner with sales and account management to support the customer through the installation process and to positively impact the customer experience.
The
SNIC
will resolve issues during the installation process and/or escalate potential issues to department Managers, National Leads or National Directors.
The
SNIC
is responsible for creating and distributing installation plans, reports, summaries and hand-off documentation.
The
SNIC
will also be responsible for leading project initiatives, gap analysis, implementing lessons learned, training and mentoring of new staff.
Essential Functions:
, Regional Case Installation Teams, Regional Functional Areas, CSC, SFAS,
TPA
to ensure a successful account installation.
Coordinate tasks and maintain installation time lines across multiple regions and multiple functional areas, working with department Directors and Managers.
Ensure functional departments understand and comply with established processing and customer commitment dates.
Create installation checklists, time lines and plans and communicate to the customer.
Track all installation activities using a reportable database, and monitor those activities to identify potential risks or known issues.
Use database to report on group-specific activities or summary statistics.
Resolve issues during the installation and renewal processes, working directly with regional contacts and functional departments to ensure installations comply with standard processes guidelines.
Monitor the reconciliation of application, enrollment and fulfillment processes such as
ID
cards, Member Handbooks, SPDs,
EOC
and Provider Directories.
Resolve or escalate inconsistencies identified.
Identify functional or cross-functional processing inefficiencies and make recommendations for improvements.
Coordinate Installation meetings with National Sales, Account Management, Brokers and/or Employer Groups.
Facilitate seamless hand-off to National Account Management staff, supported by group-specific reporting metrics, issue review and installation processing summary.
Support
RFP
request Support pre-sale request Lead major project initiatives, gap analysis Implement lessons learned Train and mentor new staff