DescriptionWith more than 65 years of experience, Hewitt Associates (
NYSE
HEW) is the world's foremost provider of human resources outsourcing and consulting services.
The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide.
Located in 33 countries, Hewitt employs approximately 24,000 associates.A Benefits Service Manager (BSM) demonstrates strong client consulting skills and deep plan knowledge (including regulatory compliance).
The
BSM
is the main contact point for the client with respect to ongoing requirements definitions, large scale ad hoc projects, and service delivery questions.
The
BSM
is viewed as the service lead for the client.
In general, this role will leverage across one or more clients.
The
BSM
is responsible for the client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with system development team for their service:
, Defined Benefits, or Defined Contribution.Responsibility AreasPlan ProvisionsPlan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers.Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery.
Leverages others (Benefits Operations Managers) where appropriate.Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements.Client Management Participates in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings.
Conducts ongoing client status meeting.Manages ongoing delivery of Annual Enrollment (Health & Welfare only).Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Shares his/her own in-depth client understanding with others, and uses that understanding to identify ways clients can be better served; coaches others on providing high quality service and building strong client relationships; and uses client knowledge to anticipate needs.
Exhibits intuition, and displays willingness to tap into prevalent data.Manage Talent & Resources Builds domain knowledge within the Benefits Operations Manager (BOM) and Benefits Analyst (BA) roles.
Leverages the talent/resources on the team to generate results to meet the needs of the clients.Monitors associate performance to ensure that results are achieved in an effective/efficient way - whether a direct or indirect manager.QualificationsFormal Education & CertificationBachelor's degree or equivalent work experience required.Certified Employee Benefits Specialist (desired).Knowledge & Experience5+ years project management experience managing multifaceted projects and teams, including on-site and virtual management.Previous benefits administration and client consulting experience highly desirable.
Proficient in coaching others (minimum 6 months of experience).Experience managing people is beneficial for this role.
Technical SkillsIntermediate knowledge of benefits business, including products and services, operations, and delivery.Intermediate knowledge of general system environment and process flow.Intermediate compliance knowledge.Intermediate regulatory and legislative knowledge in aligned service area (Health & Welfare, Defined Benefits, or Defined Contribution).Basic knowledge of overall financial management.Intermediate understanding of benefits outsourcing systems and application platform.Basic knowledge of customer service training concepts.
Personal AttributesStrong analytical and problem-solving skills and ability to coach others on these skills.Strong interpersonal skills, especially specific to persuasion, influence, and negotiation.
Has track record of being able to influence indirect parties and shared services functions to accomplish client objectives.Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients.Exhibits leadership and decisiveness under ambiguous circumstances, can create a positive team environment; encourages collaboration and information sharing with team members; leverages individual strengths of team members.Ability to adapt well to changing priorities in a fast paced environment.
Demonstrates excellent organizational skills.
Work ConditionsOccasional evening and weekend work to meet deadlines.Work with global and offshore resources may require flexible work hours.Daily contact with clients-whether directly aligned to project work or for developing the client relationship.Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.Access information using a computer and related components and peripherals.Participation in training sessions, presentations, and meetings.Mobility within the office including movement from floor to floor.Occasional travel may be required.All positions require an applicant who has accepted an offer to undergo a background check.
The checks run are based on the nature of the position.
Background checks may include some or all of the following:
, employment verification, criminal check, Denied Restricted Parties Lists or
OFAC
lists check, fingerprint verification, credit check, and/or drug test.
By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer.
You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt's employment policies.
You will be notified during the hiring process which checks are required by the position.Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V